Sentry do not send notifications about issues

I have a simple alert rule that must send notifications on every created issue, but it doesn’t send any emails.


Sentry sends weekly reports and notifications about assigned issues, so there is no problem with smtp itself.

I’ve found theese errors in worker’s logs:
%3|1613488999.861|FAIL|rdkafka#producer-1| [thrd:sentry-kafka:9092/bootstrap]: sentry-kafka:9092/bootstrap: Disconnected
%3|1613488999.861|ERROR|rdkafka#producer-1| [thrd:sentry-kafka:9092/bootstrap]: sentry-kafka:9092/bootstrap: Disconnected
%3|1613489100.962|FAIL|rdkafka#producer-2| [thrd:sentry-kafka:9092/bootstrap]: sentry-kafka:9092/bootstrap: Disconnected
%3|1613489100.962|ERROR|rdkafka#producer-2| [thrd:sentry-kafka:9092/bootstrap]: sentry-kafka:9092/bootstrap: Disconnected
15:33:55 [INFO] sentry.tasks.update_user_reports: update_user_reports.records_updated (reports_with_event=0 updated_reports=0 reports_to_update=0)
Traceback (most recent call last):
File “/usr/local/lib/python2.7/site-packages/sentry/tasks/beacon.py”, line 78, in send_beacon
request = safe_urlopen(BEACON_URL, json=payload, timeout=5)
File “/usr/local/lib/python2.7/site-packages/sentry/http.py”, line 117, in safe_urlopen
**kwargs
File “/usr/local/lib/python2.7/site-packages/sentry/net/http.py”, line 150, in request
response = _Session.request(self, *args, **kwargs)
File “/usr/local/lib/python2.7/site-packages/requests/sessions.py”, line 533, in request
resp = self.send(prep, **send_kwargs)
File “/usr/local/lib/python2.7/site-packages/requests/sessions.py”, line 646, in send
r = adapter.send(request, **kwargs)
File “/usr/local/lib/python2.7/site-packages/requests/adapters.py”, line 504, in send
raise ConnectTimeout(e, request=request)
ConnectTimeout: SafeHTTPSConnectionPool(host=‘sentry.io’, port=443): Max retries exceeded with url: /remote/beacon/ (Caused by ConnectTimeoutError(<sentry.net.http.SafeHTTPSConnection object at 0x7f48db984c50>, ‘Connection to sentry.io timed out. (connect timeout=5)’))

Kafka lives on different server and I use kafka-proxy in k8s

Hope that this information will help you.