Sentry do not send notifications about issues

On-Premise
1

I have a simple alert rule that must send notifications on every created issue, but it doesn’t send any emails.

alert_rule1
alert_rule11578×786 118 KB

Sentry sends weekly reports and notifications about assigned issues, so there is no problem with smtp itself.

2

I’ve found theese errors in worker’s logs:
%3|1613488999.861|FAIL|rdkafka#producer-1| [thrd:sentry-kafka:9092/bootstrap]: sentry-kafka:9092/bootstrap: Disconnected
%3|1613488999.861|ERROR|rdkafka#producer-1| [thrd:sentry-kafka:9092/bootstrap]: sentry-kafka:9092/bootstrap: Disconnected
%3|1613489100.962|FAIL|rdkafka#producer-2| [thrd:sentry-kafka:9092/bootstrap]: sentry-kafka:9092/bootstrap: Disconnected
%3|1613489100.962|ERROR|rdkafka#producer-2| [thrd:sentry-kafka:9092/bootstrap]: sentry-kafka:9092/bootstrap: Disconnected
15:33:55 [INFO] sentry.tasks.update_user_reports: update_user_reports.records_updated (reports_with_event=0 updated_reports=0 reports_to_update=0)
Traceback (most recent call last):
File “/usr/local/lib/python2.7/site-packages/sentry/tasks/beacon.py”, line 78, in send_beacon
request = safe_urlopen(BEACON_URL, json=payload, timeout=5)
File “/usr/local/lib/python2.7/site-packages/sentry/http.py”, line 117, in safe_urlopen
**kwargs
File “/usr/local/lib/python2.7/site-packages/sentry/net/http.py”, line 150, in request
response = _Session.request(self, *args, **kwargs)
File “/usr/local/lib/python2.7/site-packages/requests/sessions.py”, line 533, in request
resp = self.send(prep, **send_kwargs)
File “/usr/local/lib/python2.7/site-packages/requests/sessions.py”, line 646, in send
r = adapter.send(request, **kwargs)
File “/usr/local/lib/python2.7/site-packages/requests/adapters.py”, line 504, in send
raise ConnectTimeout(e, request=request)
ConnectTimeout: SafeHTTPSConnectionPool(host=‘sentry.io’, port=443): Max retries exceeded with url: /remote/beacon/ (Caused by ConnectTimeoutError(<sentry.net.http.SafeHTTPSConnection object at 0x7f48db984c50>, ‘Connection to sentry.io timed out. (connect timeout=5)’))

Kafka lives on different server and I use kafka-proxy in k8s

Hope that this information will help you.

3

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.