SMTP setup not working [On-Premise]

[Abhinav-grd]

Sentry version - 21.7.0.dev0

I am following the documentation on https://develop.sentry.dev/services/email/
and have added have enabled the required configuration but for some reason it doesn’t seem to work , I have tried changing the port to 587 with no luck.

Can someone guide me on where i am going wrong.

/config.yml

mail.backend: ‘smtp’
mail.host: ‘smtp.transmail.com’
mail.port: 465
mail.username: ‘emailapikey’
mail.password: removed
mail.use-tls: true
mail.from: ‘sender@domain.com’
mail.list-namespace: ‘domain.com’

@BYK

Thanks in advance!!

[BYK]

The timeout error here indicates that the remote server is not responding. That’s all we can say. You may wanna dig into the logs to see more information around this.