While I agree that a Jira ticket for every Sentry issue would be excessive, I still think auto ticket creation should be a supported feature. With alert rules, teams have a lot of control over exactly when a Jira ticket is created. For instance, if an event is especially severe / frequent (say, over 10k events in a few minutes). In this circumstance, we’d like to ensure some follow-up action takes place, and the most convenient way to do that is to auto-create a ticket.
In the meantime, there are other ways to implement this flow anyway, with webhooks, email alerts, etc. It would just be nice to have it already baked into the Jira integration.
I would still like to hear from others who’ve tried to implement something similar in their orgs though. Even with customizable alert rules, is this a beast that can’t be tamed?