Cannot receive notification email when using an Email alias

#1

Hi there,

I’m trying to change my account’s email address so that I use and email alias.
Despite getting the message ‘Your email address has not been verified. Resend Verification Email.’, I do not receive any email.

I’ve double checked the email alias and it works perfectly on other occasions.

Any ideas?

#2

For What it’s worth my email alias seems to be working in sentry as well as here on the forums. Using a gmail provider I have (ecoan+sentry@instructure.com).

I did notice my messages going to spam though. Perhaps they ended up there, or took a bit to send?

#3

I did check the spam folder but no, they aren’t there!

Thanks for your time!

#4

Was there ever a resolution to this? I’m having the same issue. I want to use a group email alias for notifications so multiple people in my organization can receive the notifications. But the alias never receives the verification email. Does anyone know what could be wrong?