Emails are not enabled in Sentry on-premise

On-Premise
1

I did email configurations like this in config.yml

mail.backend: ‘smtp’ # Use dummy if you want to disable email entirely
mail.host: ‘smtp.gmail.com’
mail.port: 25
mail.username: ‘example@gmail.com’
mail.password: ‘xxxxxxxxxxx’
mail.use-ssl: true
mail.from: ‘example@gmail.com’

But still I am not getting any emails. Can anyone please help solving this issue?

2

We’ll need your worker logs to diagnose. Also, did you try using the /manage page to send a test email?

3

Yes, I tried using the /manage page. It is showing this error “[Errno 99] Cannot assign requested address”.

I don’t have an idea on how to get those worker logs. Can you please tell me?

4

If you are getting an error from the manage page, we can look at sentry web logs too: docker-compose logs web (run this right after you get the error so we get relevant logs closer to the end)

You can also run docker-compose logs worker to get worker logs. These are documented here: https://develop.sentry.dev/self-hosted/troubleshooting/#general

5

These are web logs

These are worker logs

6

Please help me in resolving this issue.

7

any update on this?

8

smtp.gmail.com does not accept connections from port 25: Check Gmail through other email platforms - Gmail Help

I think that’s your issue.

9

I changed the port. It’s working now. Test mail has sent successfully.
Thank you.

1 Like
10

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